Privacy policy

Last updated: October 23, 2026

This Privacy Policy explains how Hokuzo (hokuzo.com), operated by Titas Valaitis, sole proprietor ("we", "us"), collects, uses, and shares your personal information. We are the data controller of your personal information.

Information we collect

  • Contact and order details: name, email, phone, billing and shipping address.
  • Payment information: processed by our payment providers; we do not store full card numbers.
  • Order history: products viewed, added to cart, purchased, or returned.
  • Communications: messages you send to customer support.
  • Device and usage data: IP address, browser, device identifiers, and how you use our site, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders, payments, and returns.
  • To provide customer support and send order updates.
  • To send marketing emails if you opt in (you can unsubscribe anytime).
  • To show relevant ads and measure their performance.
  • To prevent fraud, keep our site secure, and comply with legal obligations.

Who we share it with

  • Shopify, which hosts our store (see the Shopify Consumer Privacy Policy).
  • Fulfillment and shipping partners, including suppliers outside your country who prepare and ship your order.
  • Payment processors, analytics, and advertising partners (for example, Google, Meta, TikTok).
  • Authorities, when required by law.

We do not sell your personal information for money. Some sharing for targeted advertising may be considered a "sale" or "sharing" under certain U.S. state laws. You can opt out on our Your Privacy Choices page. We honor the Global Privacy Control signal.

International transfers

Your information may be processed outside your country, including in the United States, the European Union, and China (for order fulfillment). Where required, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.

Retention

We keep your information only as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting obligations.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict processing, to withdraw consent, and to opt out of targeted advertising. To exercise any of these rights, email support@hokuzo.com. We will not discriminate against you for exercising your rights. EU/EEA residents may also lodge a complaint with their local data protection authority.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children under 16.

Security

We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Questions? Email support@hokuzo.com.